SCREENING INTERVIEW

If you are appearing for screening interview on the telephone,then interviewer cannot see you,so there is a great need of dimensions of paralinguistic--pitch and quality,volume and tone,speed and emphasis.
A screening interview will be uninformed.But the interviewer will ask you whether it is convenient to talk.Then it's good idea to say NO and that you will call back.This is big opportunity to think of what to say and how to say it.Generally a telephone interview will last for 10-15 minutes.Always be clear about whom you are speaking.Just make an impact with your voice.
Some organizations are now using video conferencing.So it's good to arrive early and become familiar with the surroundings and feel comfortable in facing a computer screen.

REMEMBER ALL THESE POINTS LISTED BELOW

• be mentally and physically well prepared.
• get to know about the organization.
• feel confident and composed in nature.
• anticipate questions and prepare the answers.
• create a positive impression from the start. 
• avoid talking too much.
• speak clearly and steadily and tell the truth. 

COMPLAINT AND ADJUSTMENT

DO'S WHILE HANDLING COMPLAINTS

• Courteous attitude is a must.
• Always try to have an unbiased attitude to the error pointed out.
• Besides inconvenience to the customer, loss of money is also involved sometimes.
• Even if your customer is sometimes only partially right, and not fully justified, you have to be helpful and sympathetic.

DONT'S WHILE HANDLING COMPLAINTS

•  Do not try to make someone else a scapegoat by shifting the blame.
• At the same,never be excessively apologetic.
• Never try to be unethical by saying our rules do not allow it, or anything like that because the customer has a right to get satisfactory service.
• Never express surprise over the customer's complaints.Be sincere and patient in actual handling of complaint.
• Never give an impression that you are doing that customers a favour while making adjustments.

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SEMINAR PRESENTATION TIPS

A presentation concentrates on teaching something to the audience. A good presentation means that the audience understood the message.  
The first rule is to place yourself in the mind of your audience.  
The second rule is to provide the minimum amount of information to the audience; this helps overcome the temptation to fill presentations with details meant to impress the audience.

1. Try not to cover so many ideas, stick instead to a major theme.
2. Focus on what the audience needs to know about the subject and not on what you want to tell them.
3.For each set of data, explain the significance of the findings, don’t just only show it.
4. Don’t assume that the audience will know what you mean.
5. Don’t give too many experimental details unless the method is the main point of the talk.
6. Make transitions from one topic to another logical and smooth: “now I’d like to tell you…”
7. Unlike a written report, the audience must be able to immediately grasp the information. So, keep it simple.
8. Use repetition as a tool to help the audience remember important points.

In one concise sentence, what is the purpose of this speech?
1) Who is the audience? What is their main interest in this topic?
2) What do I really know and believe about this topic as it relates to this audience?
3) What additional research can I do?
4) What are the main points of this presentation?
5) What supporting information and stories can I use to support each of my main points?
6) What visual aids, if any, do I need?
7) Do I have an effective opening grabber?
8) In my final summary, how will I plan to tell them "What's In It For Me?"
9) Have I polished and prepared the language and words I will use?
10) Have I taken care of the little details that will help me speak more confidently?